Hawaii's Hosted VoIP solution, one bill, many features
A scalable, simple phone service. TCI's cloud PBX meets the challenge.
Our Story
Founded originally in 2008, TCI is a provider of LAN infrastucture and LAN-related services. It has always been the belief and philosophy of Tech Connection to put the customers needs first. We believe it is important to always work with honesty and integrity and won't sell you on features you don't use or lock you into long term contracts. As consultants providing managed services we know the best thing for us is to find the products and services that fit your environment.
The benefits of VoIP
TCI can provide phone service to any internet connected location. You can pick up and move locations whenever it suits you as long as you have internet access wherever you are going.
Need something a bit unique? VoIP is customizable in terms of ring time per extension, assigning additional phone numbers at will, adding handsets whenever you wish, and changing your greetings and menus.
Flexible service
Need to take calls from anywhere? Take a phone with you. Have an international office that needs a local number? Send them a phone. Or forward calls to them via a virtual extension.
Maybe you have several locations and would like them all available by extension dialing. Our hosted PBX makes this and other scenarios that would either be complicated or expensive with your local telecom provider incredibly simple.
Hawaii-based VoIP solutions
Run minimalist
Do you get by just fine with cell phones only? With TCI's service there is no need to purchase any desk phones. We can create a system that turns your cell into an office phone. One main number rings multiple cell phones, or an auto-attendant can answer for you, allowing a caller to extension dial your staff or choose from a menu system.
Cell phone users, any size office, or even multiple locations. We have a plan to fit you.
Request DemoBuild an office phone system
Our standard service provides you with desk phones, switches, and all standard PBX features.
- Standard Desktop Phones - TCI provides full featured gigabit IP phones for office users and busy professionals.
- Gigabit PoE Switches are standard - We deploy and manage PoE switches that integrate with your existing LAN infrastructure and separate out the voice traffic. Our VoIP hardware uses its own subnet that doesn't pull from your LAN IP address ranges to minimize impact on your network.
- Always includes all hosted PBX features.
- We provide and install everything - Our technicians install everything from beginning to end, integrating into your network. We'll even install the wires to accommodate your phones.
- Fully managed service - TCI provides ongoing switch maintenance such as programming changes, firmware updates, included with our service.
A VoIP system with numerous features
- Voicemail to Email
- Fax to Email
- 4 Digit Extension Dialing for Inter-Office
- Direct Phone Number for Each Phone
- Take your Phone Anywhere and Keep your Number
- Call Forwarding, 3 Way Calling, Hold Music, Call Parking
- Optional Call Recording
- Optional On-Demand Call Recording
- Staff Directory
- Conference Rooms for Multi-User Conversations
- Microsoft Outlook Integration
- Virtual Extensions that Ring to Cell Phone
Voicemail to Email
This feature emails you an attachment that contains a recording of the voicemail a caller has left you. You can play it back on your smartphone or computer to hear the voicemail. You can also save the recording to your PC for later use or forward to others."
Fax to Email
Faxing with VoIP is challenging due to the wildly different signaling method faxing uses when communicating with a fax machine. To simplify this process, we catch the fax at our cloud system and convert the incoming document to a pdf. This pdf is then emailed to you. For outgoing faxes, we offer an optional Print to Fax feature that lets you send any document on your PC out as a fax by printing it.
Call Recording
This optional feature records all incoming and outgoing calls on your account for later review. A simple web interface lets you download the recordings and you can play them in iTunes or Windows Media Player on your PC. If you need more individual control over recordings we can offer per-extension recording of calls or on-demand recording of calls.
On-Demand Call Recording
This feature allows the operator to record a conversation mid-call. By dialing a quick code that the caller does not hear, the system can be instructed to start recording the call. When the call is over the system will email the operator the recording as an attachment.
Auto Attendant
The auto-attendant or IVR feature creates a menu that users may use to reach internal departments or hear announcements when they dial your business. For instance, you could announce a welcome to John's Tire Warehouse, and have the caller press 1 for sales, 2 for service and support and 3 to hear a directory of staff members. If they don't make a choice, they will be sent to a designated voicemail box.
Long Distance
Long distance charges are billed flat rate per minute to each region or country called. Most calls average 4 cents a minute and are invoiced as part of your normal bill. For protection from abuse, long distance call charges can be capped at an amount of your choosing.